Customer Service IS our reputation.
Compliance as a Service (CaaS)
- Have an audit? Our team will be there before, during and after.
- EWN can take the headache out of managing contractor compliance by taking a huge role in the process and documentation.
- Need an OQ Plan Review? Or a Drug & Alcohol Program? Or a Safety Program? We can help.
- Be confident that your program is becoming more effective because EWN can plan, monitor, and provide recommendations for continuous improvement.
- Our Compliance Management Team stays on-the-go to stay in-the-know to make sure you stay covered.
Custom Content Development
- Easily expand training offerings
- Extend training to multiple departments: Accounting, Finance or Customer Service
- Display YOUR company logo on EWN course content
- EWN can convert your current course content if needed
- Voice & translation services available upon request
- Full course development & design
Passionate Customer Service
- Unlimited, uncapped customer service (via phone & email)
- Industry experts with years of experience helping clients
- Unlimited knowledge of EWN products & services
- Authoring support, need a course and not sure the name - just ask!
- 24x7x365 uninterrupted access to 100% of the EWN system
The customer service at EWN is the best I have ever had. The staff is so friendly and walked me through step by step. I would like to thank everyone that helped me get started, THANKS SO MUCH!
Everyone at EWN has always been so nice, and willing to help whenever I have a question or problem. The customer service at EWN is extraordinary, there are not a lot of providers you can call and get the same level of satisfaction and knowledge of the product that you do at EWN. Thanks for all you do.
It is so nice to call Customer Service and actually have it answered by a person. I cannot remember the last time that has happened except when I call EWN. The representatives always answer quickly and with a smile. Thank you for your consistent and very helpful Customer Service Team.
Our company is very pleased with the level of customer service we get from EWN. Whenever we find ourselves with questions or problems, we receive immediate attention and resolution to our issue. The staff is very friendly and takes the time they need to help you.
Your customer service has been excellent and places EWN well above the other vendors.
It was my pleasure speaking with Client Relations today! You had everything tuned-up in a few seconds, along with an excellent description of how to navigate the system. I don't know how things could get any better, than with your Client Relations team.
Reliable & Secure Technology
- Dedicated Servers allowing for fast, efficient data transfer.
- Security? SAS70 Type II, SSAE16/ISAE3402, SOX, PCI DSS Level 1 Service Provider, TLS 1.2, 256-bit Encryption (bottom-line, we have you covered)
- Full device redundancy, scheduled data backups & disaster recovery environment at a seperate geographic region.
- 24x7 monitoring of traffic to and from EWN devices.