EWN Blog

 
July 22, 2019

Looking Beyond the Minimum

EWN Compliance News | vol. 5 by Dr. Matt Joiner, EWN Executive Director of Education Eversource Energy (EE) is a Fortune 500 and Standard and Poor’s 500 energy company headquartered in Hartford, Connecticut and Boston, Massachusetts. EE employs over 800 gas employees in over 14 locations across its service region. In 2016, Eversource was searching for a customized training and compliance solution that would better ensure the rigor, effectiveness, and integrity of its training content, test security, records management, and overall Operator Qualification (OQ) Program. By 2018, Eversource and ENERGY worldnet, Inc. (EWN) had forged a superior collaboration in which regulatory guidelines were exceeded and a fully-customized OQ Plan was adopted. Working together, EWN committed its team of highly credentialed, dedicated experts to work alongside Eversource in the development of customized content and compliance materials tailored to their geographic region, specialized equipment, and internal policies, procedures, and plans. In the end, the Eversource-EWN collaboration involved: Auditing existing content, evaluations, and materials and recommending improvements; Developing customized quizzes, knowledge checks, and examinations; Securing seasoned, credentialed subject-matter experts and industry insiders to vet materials; Recommending the use of a third-party Authorized Training and Assessment Center (ATAC) to perform unbiased field and performance evaluations; Recommending […]
May 21, 2019

Is Your OQ Program Effective?

EWN Compliance News | vol. 4 by Claude McKee, EWN Compliance Management Specialist Do you check your OQ training at least annually to review employee pass-fail rates and assess which evaluation questions are missed? If not, you are treating evaluations as if they are nothing more than pass-fail documents. Without submitting failed evaluations, you cannot rely on your data. Without correcting problems associated with the relationship between your evaluations and your OQ training, you end up training people to pass the evaluation and then have to actually teach them how to do the job later. This can cost you time, money, and can even lead to a dangerous situation between the time employees pass an ineffective evaluation and the time when they are eventually trained properly. You Should be Evaluating Your Evaluations Your evaluations are a way to ensure your training is relevant and effective. Performance of the task is, without a doubt, the best evaluation method. If something is missed here, you need to know it. Even the submission of failed performance evaluation can be a key indicator of knowledge transfer problems. PHMSA has implied that performance of the task should be a part of the evaluation process. If your evaluations do not match your process, then it’s time […]
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